Refund policy

Thank you for shopping at The Avantguard operated by The Avant Guard Limited. If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. The following terms are applicable for any products purchased on theavantguard.com excluding face masks.

Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:
  • The product is in its original packaging.
  • The product isn't used or damaged.
  • You have the receipt or proof of purchase.
  • You obtained a Return Merchandise Authorization (RMA) from us.
  • Products that do not meet these criteria will not be considered for return.
  • The RMA number is clearly marked on the outside of the box, to the address supplied in the email with your RMA number.

To obtain a Return Merchandise Authorization (RMA), contact us by email at: info@theavantguard.com
Send the product with its original packing, the receipt/ proof of purchase and the RMA number clearly marked on the outside of the box, to the address provided in the email with your return authorization. We suggest that you ship the item with tracking, as we cannot take responsibility for lost parcels.

INTERNATIONAL ORDERS
Please be aware that if you are returning your order, duty and taxes may not be refundable.
When returning items to Avantguard after receiving an RMA, please make sure to ship with any necessary Duties and Taxes prepaid. Duties and taxes incurred on items being returned to Avantguard will be deducted from your refund.

RETURN CHARGES
Any shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Avantguard. We suggest that you ship the item with tracking, as we cannot take responsibility for lost parcels.

DAMAGED ITEMS
If you received a damaged product, please notify us immediately for assistance.

CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us: support@theavantguard.com