WEBSITE & FULFILLMENT
Which countries do you ship to?
We ship worldwide excluding Russia, Ukraine, Nigeria. AG has the right to cancel or withhold shipment in the case of suspected fraud until receivers identity is confirmed.
Do you offer free shipping?
Yes we do! Shipping on all sunglasses is free.
Do you offer express shipping?
All of our orders are shipped via express courier service.
Do you offer free returns?
Yes we do! We offer 15 day returns on all sunglass orders.
How can I return or exchange my order?
We hope you love your sunglasses however in the case that they aren't quite right, AG offers a 15 day return policy from the date of delivery receipt.
To be eligible for a return, please make sure that:
- The product is in its original packaging.
- The product isn't used or damaged.
- You have the receipt or proof of purchase.
- You obtained a Return Merchandise Authorization (RMA) from us.
- Products that do not meet these criteria will not be considered for return.
- The RMA number is clearly marked on the outside of the box, to the address supplied in the email with your RMA number.
To start your returns process and obtain a Return Merchandise Authorization (RMA), contact us by email at: firstname.lastname@example.org
How long does it take for delivery?
Once you’ve placed your order, we’ll process, pack and send it within 1 business day. We offer express shipping on all of our orders, shipping time is calculated based on your location.
Where do you ship from?
Our packages are dispatched from either of our two warehouses in London or Hong Kong. The warehouse shipping your package will be dependent on your location, the closest dispatch location will be selected to ensure speed in delivery.
What payment methods do you accept?
There are several ways to pay, including all the usual suspects: we accept Visa, MasterCard, American Express and Maestro. You can also choose to pay with PayPal, Apple Pay or Afterpay.
Will I need to pay duties & taxes?
Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. We will not be liable for any custom or import duties.
Please be aware that if you are returning your order, duty and taxes may not be refundable.
When returning items to Avantguard after receiving an RMA, please make sure to ship with any necessary Duties and Taxes prepaid. Duties and taxes incurred on items being returned to Avantguard will be deducted from your refund.
Can I change my order once it's placed?
Our orders are packaged and shipped out quickly after they are placed to ensure that your item(s) arrives as soon as possible. Because of this, any changes must be requested as soon as possible after your order has been placed. We’ll do our best to make changes.
Send us an email email@example.com for assistance on your order.
How can I track my order?
You can track your parcel using the tracking number supplied in your shipping confirmation email. If you do not receive your tracking within 2-3 Business days of your order being placed then please email firstname.lastname@example.org
How do I know my order has been shipped?
You will receive an order confirmation email with a tracking number when your order has been shipped.
What currency will I be charged in?
All transactions are charged in USD. Our website currency converter can help to estimate the exchange rate in your local currency.
What UV category are your frames?
All our sunglasses have ultra lightweight, flexible and shatter proof nylon lenses manufactured by Carl Zeiss Vision Germany which offer UV400 and blue light protection. These lenses are 100% UVA / UVB protection and can sustain continuous use in temperatures up to 100 °C and up to one hour in 130 °C.
What are your frames made out of?
- Premium biodegradable M49 Bioplastic acetate by Mazzuchelli Italia (cellulose acetate and a plasticizer of vegetable origin)
- The finest metals in the world including titanium, stainless steel, sterling silver, and 18k solid gold
- Nylon Carl Zeiss Lenses
Can I put prescription lenses in your frames?
Currently all styles excluding The Milan Big and Bold can be fitted with prescription lenses by a licenced optometrist. Please check with your provider as ability may vary.
Are your lenses polarized?
We use Carl Zeiss lenses for all our sunglasses. These lenses have a scratch resistant coating and provide 100% UVA / UVB protection and can sustain continuous use in temperatures up to 100 °C and up to one hour in 130 °C. They are also resistant to gamma radiation, material fatigue, aging and most chemicals. Our polarised lenses reduce glare from the ocean surface, car hoods and other reflective surfaces ensuring you clear vision all the time.
How should I take care of my Avantguard sunglasses?
Each pair of sunglasses comes with a chemical free microfibre cleaning cloth made from recycled plastic bottles. Use this cloth to keep the frames clear of particles and always store in the AG case provided when not wearing. Do not leave your glasses in your car, as heat from the car causes the acetate to warp and flex out of alignment. Be sure not to lay your glasses face down on any surfaces or to expose them to rough textures such as sand.
PRESS & INFLUENCERS
How do I contact your PR & Marketing team?
If you would like to partner with AG, please email email@example.com and our team will connect you with an appropriate team member.
If we haven’t been able to answer your question or you have any other concerns, please email us at firstname.lastname@example.org.